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Hi, I am Kyle

Kyle Munn

Director of Technology at Universal Destinations & Experiences

I am a passionate leader that has worked in the Technology and Entertainment industries for over 15 years. I enjoy leading highly-motivated technical teams and helping them solve problems using the intersection of technology and critical thinking. I work on many projects outside of work, including DevOps, Infrastructure, Home Automation, Musical Lightshows, Photography/Videography, and other various creative and technical things.

Leadership
Technology
Hard Working
Software Development
DevOps
Friendliness

Skills

Experiences

1
Universal Destinations and Experiences

Apr 2014 - Present

Orlando, FL

UDX is headquartered in Orlando, Florida, operates Universal theme parks and resort properties around the world. Universal Destinations & Experiences is widely known for its wide range of attractions, themed lands, and other experiences that draw inspiration from popular classic and modern pop culture icons and intellectual properties in various media, both from NBCUniversal and third-party companies across all Universal parks.

Director, IT Enterprise Technology Operations

Jan 2023 - Present

Responsibilities:
  • Lead Global Technology Service Desk Operations
  • Lead Enterprise Endpoint Management for over 50,000 endpoints
  • Lead Business Automation Systems team inclusive of SharePoint, M365, and Power Platform
  • Lead Technology Automation team that works on internal automation for operations teams
Director, IT Application Architecture

Aug 2019 - Dec 2022

Responsibilities:
  • Led Microservices (Node.js and .Net Core) teams inclusive of architecture and build
  • Led DevOps initiatives and DevOps team
Senior Manager, IT Guest Systems Support

Mar 2018 - Aug 2019

Responsibilities:
  • Stabilization of production systems for technology-centric theme park Volcano Bay
  • Led .Net development, DevOps, Mobile and Web development teams
Manager, IT Guest Systems Support

Jan 2017 - Mar 2018

Responsibilities:
  • Assisted in opening Volcano Bay
  • Led .Net Development and DevOps teams
Technical Specialist, IT Revenue Operations Support

Apr 2014 - Mar 2015

Responsibilities:
  • Integration development for Point-of-Sales system
  • Rollout of new Merchandise Point-of-Sales system
SeaWorld Parks & Entertainment

Apr 2011 - Apr 2014

Orlando, FL

SeaWorld Parks & Entertainment is an American theme park and entertainment company headquartered in Orlando, Florida.

IT Systems Analyst

Apr 2011 - Apr 2014

Responsibilities:
  • Global Point-of-Sales system support and integration development
2
3
Universal Orlando Resort

Apr 2009 - Apr 2011

Orlando, FL

Universal Orlando Resort, is a 541-acre (219 ha) theme park and entertainment resort complex located in Orlando, Florida.

IT Programmer Analyst

Apr 2009 - Apr 2011

Responsibilities:
  • Resort Point-of-Sales support for Merchandise, Food Systems, and Ticketing

Recent Posts

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Continue

Continue Feature Overview The Continue extension for Visual Studio Code provides users with several features that help them complete tasks quickly and efficiently within their development environment. It includes a sidebar, autocompletion, AI-powered documentation search, a chat interface, and custom commands. Sidebar: The Continue extension adds a sidebar to the left of your workspace that acts as a chat interface with the LLM. You can interact with the AI by typing natural language instructions or questions, and it will stream back the generated content.

Friday, September 6, 2024 | 3 minutes Read
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Hello World!

Hello World Hi I’m Kyle! It’s been a long time coming but I decided to finally get off my rear and get a new blog site up. Expect lots of geeky, nerdy, techy things here involving hardware, software, and other such things that tickle my fancy! This initial post is mostly here to make sure that things are working as intended!

Wednesday, September 4, 2024 | 1 minute Read
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